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What happens if an item is damaged in shipping?

What happens if an item is damaged in shipping?

 
A: If your product was damaged during shipping, you must contact the shipper (FedEx) within 48 hours of receiving the product. At that time you will need to file a damage claim with the shipper and NOT with us. You will be provided a claim # & a tracking # which you must supply to us via email along with a brief description of the problem you had. The email address you should use is: CS@GoRECON.com

After we receive your email, we will send you out a replacement item at no additional cost.
 
 
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