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What happens if an item is lost in shipping?

What happens if an item is lost in shipping?

 
A: We are not responsible for a package that gets lost in shipping. However if the freight company (ex. FedEx) deems the package as lost, we will ship out a replacement of the same item. Please remember we will only ship out a replacement if the freight company claims it as lost.

The procedure you must follow is this:

1) Call Fedex at (800) GO-FEDEX & get a claim #

2) Email the claim # to us at lostshipment@reconaccessories.com along with your order #, part #, description of loss, first & last name, shipping address, & phone #

3) Wait to be contacted within 72 hours via email by one of our customer service representatives. After we confirm the loss with Fedex, you will then be sent a replacement item at no additional cost.
 
 
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